How to recover BTC that wasn't converted into ETH by Shifty via Mist?

Question

I tried the "deposit with BTC" option
BTC transfer was recognized in "Awaiting Deposit"
Then "Awaiting Exchange" timed out, I got a "try again" dialog, and was shown no way to get my BTC back or to try only the exchange part again without a new BTC deposit.

How do I get either my BTC back or the ETH I paid for? Who should I talk to, ShapeShift or Ethereum?

Although the interface threw up, 20min later the ETH was credited to my account without any further intervention, so I guess this is answered for now. Might be useful to keep the question around so others with the same problem can find some reassurance. — agentofuser, Mar 01 '16 at 16:23
Unless they got the same error and are wondering whether they lost their BTC forever. — agentofuser, Mar 01 '16 at 18:07
I would suggest answering your own question, then marking it as answered. I don't think it needs to be closed, and is definitely on-topic — Tjaden Hess, Mar 01 '16 at 23:12
Also make sure to always include a return address with ShapeShift. — axic, Mar 18 '16 at 11:29

score 3 · Accepted Answer · answered Mar 01 '16 at 23:56

Although the interface threw up, 20min later the ETH was credited to my account without any further intervention, so I guess this is answered for now. Might be useful to keep the question around so others with the same problem can find some reassurance.

score 1 · Answer 2 · answered Mar 18 '16 at 15:15

Contact the shapeshift support and request a refund if your funds are not credited within 30 minutes.

For reporting it's most likely sufficient to provide a valid bitcoin transaction id of the deposit.

I've been through this process and they respond and refund very fast.

How to recover BTC that wasn't converted into ETH by Shifty via Mist?

2 Answers2

Linked

Related