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Apparently AppleCare UK has been revamped to include a brand new live online chat support system, where you can chat in a text box with a member of technical support.

How do I locate this ?

Simon
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  • Live support has been around for years in the US. Perhaps it's being rolled out in more countries? – bmike Aug 28 '13 at 15:38
  • @bmike Ah... its only just being rolled out in the UK, I shall edit appropriately – Simon Aug 28 '13 at 17:18

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Apple's UK Support page now has a Get Started button which will start a selection process to narrow down the required support's area.

After a couple of steps (choosing the product and topic) you'll be prompted to choose between different support options, among which you'll find the Chat button will be visible when there are people on staff to answer questions in near real time.

Contact Apple Support UK

bmike
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Thecafremo
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    Fabulous very useful – Simon Aug 28 '13 at 11:51
  • I have altered the question to be specific to the UK (as its been a feature of the US support for a number of years now), if that affects your answer at all. – Simon Aug 28 '13 at 17:24