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I'm not sure how/when this started happening, but this is the scenario. The windows key works perfectly fine (pressing it brings up the start menu), but any windows key combination shortcut doesn't (for example WINKEY+D to bring up the desktop).

What could be causing this and how can I fix it?

orlp
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    I have almost the exact same problem, only that in my case the shortcuts do work but only if using the Windows key of the right side. The one to the left is not actually broken, as if I press it the start menu still opens, but the shortcuts are not being recognized. – Bruno Augusto Oct 27 '15 at 19:16
  • that work for my:https://community.spiceworks.com/topic/2301789-ctrl-n-shortcut-stops-working-until-reboot Xerox PowerENGAGE was the culprit! uninstall it and everything will be good – Developer Nov 02 '23 at 18:31

8 Answers8

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For others encountering this issue, you might have a fancy keyboard with a "gaming mode" switch of some sort that disables the windows key. In my case I had a Logitech G110 and had no idea what the switch did :/

The fact this is the top voted answer and this page has 100K views should tell keyboard designers something... Certainly it was a feature added with good intentions to prevent accidentally losing focus on a game when hitting the Windows key by accident, but the keyboard should beep or something when you hit a key and it ignores it.

AaronLS
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    Sometimes it's the simple solutions that make you feel dumb for spending hours trying to implement complicated fixes. – Conrad Vanlandingham Nov 11 '14 at 15:51
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    Corsair K70 also has a "disable windows key" button, right above Scroll Lock. – Eric Mickelsen Oct 01 '15 at 02:27
  • Razer BlackWidow (chroma stealth) had this same problem. – Andrew Dec 26 '15 at 19:34
  • I have Logitech G710+, and I feel stupid. – Rosdi May 09 '16 at 12:15
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    Thanks! And if there's no obvious switch you might also want to try unplugging and replugging your keyboard briefly. On my keyboard (Novatouch TKL) it turned out pressing Fn+F9 toggles the "Windows key lock" function - no light, no on-screen indication, just a dead Windows key. – Matthew Bloch Apr 19 '17 at 00:07
  • Ugh, same problem. I need gaming mode on or my function keys don't operate properly in remote desktop sessions, but it disabled my Windows key (which I use all the time for Window resizing/moving). With Razer Synapse I found that you can remap the key to itself even when in gaming mode and it will work again (but doesn't display as mapped oddly). – Brian Knoblauch Aug 28 '18 at 13:54
  • Every other Windows+ Shortcut I've tried works, EXCEPT Win+M and Win+D!? I've used them since Win 95 on various PCs, Windows versions / editions and keyboards and on my current work PC, Win 10 Pro and keyboard for ~1.5 years, and NEVER had them not work UNTIL today on my work PC!? Weird thing is, when I press Win+M, the Windows Task Bar's Context Menu shows an "Undo minimize all windows option", but it doesn't change/disappear when I press it again. It does disappear (but doesn't seem to change the Windows visibility), when I select it. "Show the desktop" option isn't working either – Tom Oct 12 '18 at 00:58
  • Finally, got it to work by moving further in my Visual Studio C#.NET debugging session on a WPF app, although I couldn't reproduce the problem!? – Tom Oct 12 '18 at 01:00
  • I have a corsair keyboard and turns out F12 turned on gAmInG mOdE!! – Jarrod Apr 10 '20 at 07:32
  • +1 for saying the keyboard should beep or something. When I bought the keyboard I read the description of the special key(s) and back then I already thought this was a bad design decision. Too bad I forgot about that, would have saved me hours of research.. – myrdd Apr 17 '20 at 12:57
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    Just want to emphasize that the ”gaming mode“ issue has nothing at all to do with the operating system or any kind of software. Rather than MS Windows I use KDE Plasma 5 including KWin and KGlobalAccel. I heavily use ”Global Shortcuts“, combining the Windows/”Meta“/”Super“ key with many other keys. Of course, modifying kwinrc did not solve the issue. The xev command, even when run as the root user, didn't show any key event, which finally made me focus attention to the hardware itself (the keyboard). (PS: hopefully this comment helps finding this SU answer for KDE/Plasma users.. #SEO..) – myrdd Apr 17 '20 at 13:39
  • I officially hate my keyboard. This happened to me so often that I blamed windows for it – Adam Belis Feb 10 '22 at 14:09
  • I have a WASD Code keyboard, and maybe you do, too. The DIP switches can be set such that the Scroll Lock key "locks" the OS key off. 10 years with this keyboard and I never knew about this -- until I suddenly couldn't use the Windows key. – MikeB May 30 '23 at 14:33
  • This was my problem. I have a Corsair keyboard (K70 TKL) and must have accidentally clicked a key at the top which has a lock on it, when I saw this post I remembered I pushed the mute without looking yesterday and thought maybe I accidentally pushed a different key without looking and was right, I looked at the top keys and just pressed any of these keys at the top and first one I tried (the lock one) was the correct one, now my windows key works again. The great thing is when I saw the problem within 15 seconds I googled, found this post and solved it. – superuser Mar 28 '24 at 11:08
13

  1. Quick check Win+Tab, Win+P, Win+L and Win+R - are they also not working?

  2. Now check Ctrl+Alt+Del, which should bring up the Windows Security screen (menu), and Ctrl+Shift+Esc, to open Task Manager - are they working (malware test)?

  3. Hit Shift 5 times quickly - is Sticky Keys working?

  4. Now reboot the computer, and test again.

Go to Microsoft KB216893, and do NOT run the "fix it" (XP). Instead, go halfway down the page to "Let me fix it myself", run regedit, and see if the following key exists there:

  • Key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Keyboard Layout
  • Value: Scancode Map
  • Type: REG_BINARY (Binary Value)
  • Data: 00 00 00 00 00 00 00 00 03 00 00 00 00 00 5B E0 00 00 5C E0 00 00 00 00
  • That value disables it, you would remove the key completely to have it work normal.

Then check this key as well while you're in there:

  • Key: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer
  • Value: NoWinKeys
  • Type: REG_DWORD (DWORD Value)
  • Data: 0 to disable restriction, or 1 to enable restriction

Check for other software running. Do you have any AutoHotkey scripts running? Do you have any shortcut programs running, like special launcher software, or special mouse or keyboard or touch drivers/software? Temporarily stop that software in Task Manager, and/or temporarily stop the services that it runs on. Or disable the driver, without disabling your last input device, and test again.

I also wonder, because the Win key can mess up a game pretty badly, maybe some games have ways of disabling that while they are running?

Glorfindel
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Psycogeek
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  • Win-Tab, Win-R, etc are not working. Strangely CTRL+ALT+DEL is not working (this might indicate malware, yes). I have disabled sticky keys myself IIRC, so don't know about that. The kb fix didn't do anything (neither of the keys was there). I'm not running any AHK scripts, nor any special launcher software. The bug always occurs, regardless of games run. – orlp Apr 15 '12 at 06:22
  • Well it might be some kinda malware? How would other qualifyers stuck keys effect it, Stuck menu key , no, Scroll lock, num lock, caps lock , page, print, pause, no, no, no. I can not (yet) find a combination of stuck keys that the Win(start menu) would work when the Win-R(run) also would not work (although that can be dependant on the keyboard). – Psycogeek Apr 15 '12 at 22:20
  • I guess the next test that would be done is a different user? setting up another user to see if the same problem exists in a new user. Booting into safe mode , and seeing if it works there. running a SFC /Scannow to check the system files. Going through the items that startup. Using "AutoRuns" program and looking at the non-windows driver items, and startup items. Using "Hijackthis" to see if anything looks suspitious. – Psycogeek Apr 15 '12 at 22:32
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    Changing the NoWinKeys from 1 to 0, and killing and restarting Explorer (Windows File Explorer), worked for me. I'd had some malware on this laptop because it's been just standing there for about 2 years. Malwarebytes removed the malware but didn't fix the NoWinKeys. – Alf P. Steinbach Aug 17 '15 at 09:12
  • Someone else with a similar problem here. Shortcuts like Win+R, Win+E, Win+A work, but Win+I to open Settings doesn't work. Windows 10 Creators' here. – Paul Stelian Jul 28 '17 at 17:29
  • Passed checks 1-3 above and seemingly every other Win+ Shortcut I tried. When I pressed Win+M, the Windows Task Bar's Context Menu even showed an "Undo minimize all windows option", but it didn't change/disappear when I pressed it again. It did disappear (but didn't seem to change the Windows visibility), when I selected it. "Show the desktop" option wasn't working either. I finally got it to work by moving further in my Visual Studio C#.NET debugging session on a WPF app, although I couldn't reproduce the problem!? – Tom Oct 12 '18 at 01:03
  • Turning off NoWinKeys fixed it for me. No idea how that got enabled, but glad it's gone now! – aardvarkk Sep 17 '20 at 15:30
2

In my specific case, I had played around with the Windows Game Bar to record a JavaScript animation. I think that this Game Bar disables the shortcuts. In my case, I had to first press only Win to popup the start menu. After that, the Win+R shortcut worked because the browser (of which Windows now thinks it's a game), lost focus.

Somehow the problem disappeared after reading through this question and successively pressing Win+Tab, Win+P, Win+L and Win+R, but obviously, one should be able to disable it by telling the Game Bar that the application (in my case, the browser) is not a game.

Leonard
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1

I had the same problem, and fixed it with Combofix.

I wouldn't have guessed that I had malware, as I had no symptoms. I had thought a bad keyboard, so I tried using this keyboard testing software, and it said my keyboard was fine, but the shortcuts didn't work.

Thanks Psycogeek for leading me the right way.

slhck
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Karl Henselin
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0

Just had same problem, fixed it by closing remote connection on TeamViewer with "set key combination" function turned on.

Stalker
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0

Variant: Ctrl-N Ctrl+N stopped working

I came across an equivalent problem today but "Windows Key" was not affected which made it harder to find a solution. Only Ctrl-N didn't work and it looked like a text editor glitch, but then it didn't work in browsers and the only "solution" visible on the net was ridiculous (reinstall driver - yeah right :-).

On-Screen keyboard (Win+R OSK Enter) served as a diagnostic tool, showing that Ctrl-N was really not getting propagated but that a browser (or editor) does receive Ctrl-N from OSK.

The Ctrl+Alt+Del and then Esc (to simply go back - the whole point is not to interrupt your running stuff).

It took some time for the logoff/lock/switch screen to show op => Windoze does perform a light UI-related reset on Ctrl-Alt-Del and something was stuck or slightly messed up.

The only suspicious thing within the past few days was that I've found a MaskVPN process and eradicated the whole thing manually (MaskVPN is nominally legit but is used by some malware as "self protection", Win Defender never screamed a fault so it was probably from some game on AppStore - they only things I installed for the past week+).

MaskVPN has a deamon that's visible in ProcExp but you can't spot it unless you are checking. I have a habit of checking processes in perpetually running ProcExp once in a week or two and MaskVPN has been eradicated a few days before I noticed the Ctrl-N problem (not using it frequently).

ZXX
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0

I have a Gigabyte Force K81 keyboard - it has a 'Win Lock' key on the bottom right of the main key set (right of the space bar). When pressed it disables the Windows key and a little blue light is lit on the right of the indicator panel at the top left of the keyboard.

Really simple when you know where to look for it - I had been searching settings for ages!

AJD
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-1

I had the same problem (Win + D, Win + L, Ctrl + Alt + Del not working) and just now fixed it by installing Adobe Acrobat Reader update, which was sitting on my tray notification.

It sounds weird, but believe me, it fixed the issue.

Don't forget to restart the computer.

Excellll
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Mohammed Arshad
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