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Necessary description

I have recently bought Ableton Live, and I installed it as suggested, but: when I press on the "authorize with ableton.com" button, it takes me to my account, but I just see a download for Ableton Live 10 (Standard), I have already downloaded it after buying it. I installed Firefox, but there is no way at all, to make it the default browser. There is something off with Windows... Firefox does not show up in the default browsers.

I went ahead with the offline activation using the .auz file, but Windows needs to set a default program to open it, but after browsing my PC and choosing ableton as a default, it does not open and then it drops the same message, something like: Windows needs to have a default program to open that. I opened the file from LIVE like a new set live, but Live said the file was damaged.

I tried again with the online authorization using Internet explorer and Edge, which are the only programs that I can set as default browsers appart from Chrome, I saw a screen that said it was connecting to LIVE but after a while, it said: time out, try again.

I have tried almost everything except formating my PC and downloading Ableton Live again, I have re-installed Live three times, I re-installed Firefox two times, and I have followed everything, and there seems to be no way to authorize Live. With export and saving deactivated Ableton works fine, but I can't authorize it.

Any help is much appreciated

Aditional information:

Recently my PC ran into automatic recovery after it failed booting during a Windows actualization, I took the desktop to technical support and they restored it without formating it, they just inserted a USB into my PC that contained Windows, so windows could find there the missing files and repaired itself. I will include the OS information in case it helps:

Edition: Windows 10 Pro

Version: 1803

Operative System version: 17134.472.

System tipe: 64-bit operating system, x64-based processor

John F101
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  • We are always glad to help, but can you please edit your question to include the appropriate Windows 10 version and OS build number that you are currently using? Within certain versions of Windows 10, there is a known issue that breaks the capability to change system default applications. An appropriate update may help you in that regard. – Run5k Dec 27 '18 at 14:44
  • @Run5k Thank you! Can you please check the question again to see if I included what you asked for? And again, thank you very much! – John F101 Dec 27 '18 at 14:52
  • Thanks for the quick feedback, but that isn't quite right. Please read the article that I hyperlinked in my previous comment that shows how to determine your Windows 10 version and OS build number. – Run5k Dec 27 '18 at 14:56
  • Okay, I think I have corrected the issue, let me know if it works. Thanks! – John F101 Dec 27 '18 at 15:09
  • @Run5k Hi! Did you see my edit? Let me know if it's okay to update windows to solve the problem. Thanks! – John F101 Dec 27 '18 at 16:22
  • Sorry, I was actually driving to work. Occasionally, real life interferes with Super User! ;-) That being said, your OS version already has the patch that I mentioned within the "known issue" hyperlink, so that isn't the root cause of the problem. Hopefully, someone else can chime in who has encountered this issue before. – Run5k Dec 27 '18 at 16:37
  • Hmmmm... Weird, I will update windows to see if the problem persists – John F101 Dec 27 '18 at 18:09

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