Windows 10 store won't connect to the internet

Question

I have Windows 10, and the store won't connect to the internet. The funny thing is, all my browsers (including Edge) work fine. Not only is the store not working, neither is Cortana, and I can't connect a Microsoft account to the computer. The problem is the same for other accounts.

Windows store error code: 0x80072EFD

Here's a screenshot:

As you can see, Chrome is working perfectly (Firefox is too, but it's just hidden), while the Windows store is having problems with internet.

Try this: http://answers.microsoft.com/en-us/windows/forum/windows_10-windows_store/windows-10-store-server-stumbled-with-error-code/f96d5c80-8cd2-466e-8722-b76cfe274f82 — Jatin, May 25 '16 at 22:12
0x80072EFD = ERROR_INTERNET_CANNOT_CONNECT. Make sure the DNS client service is running — magicandre1981, May 26 '16 at 04:13

score 8 · Answer 1 · edited Dec 30 '17 at 20:26

8

Sometimes using proxy to connect to the internet may cause issues while connecting to the network. Follow the steps below to disable proxy:

Open the New Modern Settings
Select Network & Internet
Go to Proxy
Disable Use Proxy Server

Now Open Windows Store it should work if it doesn't try to also Disable Automatically Detect Settings & Use Script Setup. Alternately Try Enabling them, & some enable disabled combination with these 3 options.

See Screenshot

Even after that if it doesn't opens Try the Following:

Navigate to

%LOCALAPPDATA%\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe\LocalCache

and delete all the files and folders. Open the store. Now it should open.

edited Dec 30 '17 at 20:26

Community

1

answered May 26 '16 at 05:59

Sudipta Biswas

389

Deleting %LOCALAPPDATA%\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe was the only way I could resolve a similar connection error 0x800704cf. – Dave Anderson Mar 27 '18 at 03:10
Disabled all the 3 options(Automatically detect settings, Use setup script and use a procy server), also delete all files and folders under the specified folder. the 0x800704cf is still here...... – Franva May 28 '20 at 03:40
After trying all of these solutions, the trick for me was to disable my ethernet adapter and to use the wifi one – Sylvain Gantois Jan 19 '21 at 07:21

DxTx · Answer 2 · 2018-10-12T08:41:08.747

According to TheWindowsClub.com website article and this question, if Windows UWP apps (Store, News, Edge, etc) are not able to connect to the internet with Error 80072EFD, then you might need to enable IPv6 if it's disabled. , ..

To get started, press Win + R, type ncpa.cpl and hit the Enter button. On this page, you can find your currently connected network profile. Right-click on it and select Properties.

Make sure you are in the Networking tab. Following that, search for Internet Protocol Version 6 (TCP/IPv6) and select the corresponding checkbox.

If this doesn't work your problem, please check these articles. They might help you.

^References

^{• Edge and Store apps not connecting to Internet – Error 80072EFD}
^{• Microsoft Edge and other Microsoft Store apps might not connect to the Internet after installing the Windows 10 October 2018 update}

tried this as well, not worked for the 0x800704cf issue. – Franva May 28 '20 at 03:41 — Franva, May 28 '20 at 03:41

score -2 · Answer 3 · answered Aug 05 '16 at 11:03

-2

Experienced the 0x80072efd problem. Has cost me hours if not days to solve. The solution that gave instant resolution is the following command from a admin command prompt:

netsh winhttp reset proxy

answered Aug 05 '16 at 11:03

Paul0515

109

score -2 · Answer 4 · answered Sep 28 '17 at 03:17

 I gotta solution buddy!! Try this..
 1. Press Win+R keys together to launch RUN dialog box, Type services.msc in the textbox and press Enter to open Services Manager.
 2. Double-click on "Windows Update" in the list.and set its Startup type to Automatic.
 3. Now you're ready to download any app from Windows Store.

Windows 10 store won't connect to the internet

4 Answers4

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