Or do we have to use Chebyshev's rule for finding k and then input in into mean-k*standard deviation=lower limit?
If you don't want the use of the symmetry of the distribution*
then we need something like a Chebyshev's inequality. But it is not gonna give you an answer that you hoped for (without knowledge of the variance these inequalities are not very powerful).
Say we consider:
- a single mode distribution
- where the density away from the mode is a strictly decreasing function then
The quantile function could look as something like this:

The red area below zero and the green area above zero need to be equal in order for the mean of the distribution to be zero.
The 85th percentile goes through $\mu+3$ as given/defined in the problem.
The question is about the possible values of $p$ where the quantile function can cross $\mu-3$.
This value can be anything between 0 and 0.85. we can imagine a part of a sigmoid curve that goes through the points $p, x$ at the given coordinate $0.85, \mu+3$ and at $p_l, \mu-3$ at any other value with $0 \leq <p_l<0.85$. The condition that the green and red areas must be equal can be 'taken care of' by the tails of the distribution.
The limits on quantiles don't tell so much about the rest of the distribution. Something similar is described here: Why is the Median Less Sensitive to Extreme Values Compared to the Mean? quantiles are not so much sensitive to outliers and the outliers make that the inequalities have a very large range. (Restrictions on the outliers could make it that you can make more narrow upper and lower limits)
If you restrict your self to a normal distribution then given any two quantiles all the others are fixed. For example, the mean (which for the normal distribution is also the median, the 50% quantile) at 68 and the 85% quantile at 71, fixes the entire distribution and you can deduce the other points of the distribution (like you did in the first part of your question). See for example this question: How do I determine parameters of normal & lognormal distribution given two points?
*E.g. because the term 'bell shape' is not very clear. It could be referring to a normal distribution but it might also be something else. Often people use the term 'bell shape' when something is not exactly a normal distribution so we shouldn't rely that a normal distribution is meant unless specifically stated. (If my histogram shows a bell-shaped curve, can I say my data is normally distributed?)