How to hide button of Freshworks Chatbot

Asked May 23 '22 at 07:44

Active May 23 '22 at 07:46

Viewed 26 times

I am using Freshworks Chatbot in my application what I need is I've to hide the close button when a user submits the form in the bot.

I've tried two ways:

First:

<script>
  $("#thankyou-button").css("display", "none");
</script>

Second: Added this CSS line in style tag.

#thankyou-button {
    display: none;
  }

None of these approaches are working. Check this on Code link

edited May 23 '22 at 07:46

asked May 23 '22 at 07:44

Akash Chavda

1

Seems like your HTML might have got it wrong. Your CSS and JS both are right. Also is it in an iframe or something? – Praveen Kumar Purushothaman May 23 '22 at 07:44
Yes the modal will open in iFrame – Akash Chavda May 23 '22 at 07:45
Yea, unfortunately items inside iframes are not under our control, sadly. – Praveen Kumar Purushothaman May 23 '22 at 07:46
Any idea or work around to get the access inside the iframe? – Akash Chavda May 23 '22 at 07:47
Add set time out before code this button is working inside iframe or third party app – Jaswinder Kaur May 23 '22 at 07:47
It's a browser's way of protecting users and data integrity. I don't think there's any other way. – Praveen Kumar Purushothaman May 23 '22 at 07:47
@JaswinderKaur It's inside an iframe. – Praveen Kumar Purushothaman May 23 '22 at 07:47
Ok thanks, If you found anything for this please post it here. It will be helped – Akash Chavda May 23 '22 at 07:48
3

You can check [Their doc](https://support.freshworks.com/en/support/solutions/articles/50000001063-customizing-your-bot-widget). You may have a place to cutom it – Cédric May 23 '22 at 07:48
@AkashChavda Yea, I guess as Cedric says, best place to customise it is checking their docs. – Praveen Kumar Purushothaman May 23 '22 at 07:49
Thanks, @Cedric, I will check and let you know If I not found and thing – Akash Chavda May 23 '22 at 07:51

0 Answers0