DNS Records not found for a website

Question

I am running a dedicated server.

The server is running two sites. This morning one website is not working and I found that there is a problem with the dns settings. I don't know how it happened very suddenly.

The other website is working properly.

nslookup @domainname.com

Server:         8.8.8.8
Address:        8.8.8.8#53

** server can't find @domainname.com: NXDOMAIN

I checked online dns tools and they are reporting errors.

nslookup for another site is also not working

But dig for another site is working properly.

dig @domainname.com

dig: couldn't get address for 'domainname.com': not found

and ping is reporting

ping: unknown host domainname.com


dig SOA sitename.com

; <<>> DiG 9.8.2rc1-RedHat-9.8.2-0.17.rc1.el6_4.6 <<>> SOA sitename.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 25377
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0

;; QUESTION SECTION:
;sitename.com.              IN      SOA

;; AUTHORITY SECTION:
co.in.                  879     IN      SOA     a0.cctld.afilias-nst.info. noc.afilias-nst.info. 2008728028 600 900 2592000 86400

;; Query time: 53 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Mon Sep 30 17:36:06 2013
;; MSG SIZE  rcvd: 99

cat /etc/resolv.conf 

nameserver 8.8.8.8
nameserver 8.8.4.4

I tried one online website for nslookup.

DNS server handling your query: localhost
 DNS server's address:  127.0.0.1#53

 ** server can't find domain.co.in: NXDOMAIN

domain name : justforfun.co.in

Check in your DNS management if that service is up and running. — Abhishek Anand Amralkar, Sep 30 '13 at 11:55
So check your DNS settings using the control panel through your host. — DanBig, Sep 30 '13 at 11:55
If you have registered a domain name, you have a control panel. — DanBig, Sep 30 '13 at 12:04
@user192058 - the details of your question are pretty vague and you don't give much to work with here. Before the question gets closed as "unclear" it would behoove you to include additional details like the actual domain name in question, any changes made recently to its dns zone, etc. — TheCleaner, Sep 30 '13 at 13:04
Adding your actual domain name here is fine by us. Doing this helps greatly with DNS questions. If you don't want to do that, you might want to check the status page or the Twitter feed of your DNS provider. If that's fine, also check if the domain has expired in the last few days. — Ladadadada, Sep 30 '13 at 13:04
Domain is not expired. I am not using any DNS Provider. Is it really important to share the domain name? — user192058, Sep 30 '13 at 13:40
@user192058 It's really hard to diagnose DNS problems without knowing the domain name. So yes, if you want help, it is kind of important. — Jenny D, Sep 30 '13 at 13:46
It definitely can be: see http://serverfault.com/questions/485137/lame-dns-server/485148#485148 for an example of where it was absolutely vital. — MadHatter, Sep 30 '13 at 13:47
I tried to add a new domain to the server which is successfully added and working. But this one, which was working properly, is not working. — user192058, Sep 30 '13 at 13:55
What did you change on September 29th (yesterday) in regards to this domain? It seems what ever that change was, caused your name servers to disappear... — Daniel Widrick, Sep 30 '13 at 13:59
It is not working today. I tried many things still I cant find the problem. But other sites are working. So I recreated the DNS settings. — user192058, Sep 30 '13 at 14:01

score 3 · Accepted Answer · answered Sep 30 '13 at 14:04

3

http://info.info/index.php?q=faq/7 The whois on your domain returns Status: Hold which likely means that your nameservers are not configured [properly] at the registrar.

Further Investigation reveals the following:

DNS server handling your query: NS2.FUNNY.ORG.IN
 DNS server's address:  173.249.151.139#53

 Name:  JUSTFORFUN.CO.IN
 Address: 173.249.151.139

NS1.FUNNY.ORG.IN does not resolve to an IP address. This is likely why the registrar placed the domain in hold status and refuses to publish it to the zone. Contact the admin responsible for ns1.funny.org.in or switch to a different DNS provider.

Or at least it didn't appear to be resolving ns1.funny.org.in a minute ago..

answered Sep 30 '13 at 14:04

Daniel Widrick

3,488
2
13
27

1

How did you get those details? Where can I check them? – user192058 Sep 30 '13 at 14:13
Whois: http://www.networksolutions.com/whois/results.jsp?domain=justforfun.co.in && dig @ns1.funny.org.in justforfun.co.in – Daniel Widrick Sep 30 '13 at 14:19
I would contact the registrar and ask for assistance. It appears that they have put your domain on hold status for one reason or another. – Daniel Widrick Sep 30 '13 at 14:19
which registrar? justforfun.co.in? – user192058 Sep 30 '13 at 14:26
how do I prove them it is in the hold status? I already contacted and explained but they didn't accept it. – user192058 Sep 30 '13 at 14:27
2

http://who.is/whois/justforfun.co.in - The various online whois lookupp providers respond back with the Status: Hold line present. If they don't accept that as evidence of an issue and help (or at least explain why it is not an issue), Have them open up the transfer hold on the domain and threaten to move your registration to a new provider. – Daniel Widrick Sep 30 '13 at 14:30

DNS Records not found for a website

1 Answers1