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Is it possible to override the 'Send email' button in Case related list? Can any one give me an idea regarding this?

Robin De Bondt
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user4702942
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1 Answers1

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Unfortunately, its not possible to directly override the 'Send an Email' button. You need to implement a work-around using the following links:

End of javascript sidebar workarounds? - Check the first reply. Static resource mentioned here will comprise mainly of the body mentioned in the below link.

How to override the "Send an Email" button on the Case object - Emails related list (First reply)

I have not implemented this, but theoretically this should work.

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