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Although ARPANET was invented in 1969, the Internet as publicly available infrastructure didn't really become available until 1989. But people were certainly using computers as communication tools in the 80s.

For individuals with modems, there were local bulletin boards, and large dial-up services like CompuServe and Prestel.

But what about corporations? Take a multinational corporation like Exxon, that was certainly no stranger to either computers (payroll on IBM mainframes, technical calculations on supercomputers and workstations, and increasingly large numbers of IBM PCs and compatibles for running e.g. Lotus 1-2-3) or electronic communications (the chicken and egg problem for fax machines was solved by such corporations initially buying the machines in pairs, for offices in different cities to communicate with each other). It would certainly have been useful to have email between workers at all distance scales from within a building, to between continents.

What solutions did they typically use for this?

rwallace
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    Leased phone lines (which powered ARPANET as well). – Jon Custer Feb 13 '24 at 14:04
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    Forget email and such things. Computers were not connected. Ev. people used the phone (but very expensive), and in field... forget most communication. There were teletypes and telex, telegraph and similar tools (which sometime it was used also to send slowly images). But without all back-end, it was less useful to connect computers – Giacomo Catenazzi Feb 13 '24 at 14:07
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    X.25 packet-switched networks were offered by various companies for both terminal access and computer-to-computer use. – HABO Feb 13 '24 at 14:49
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    "Never underestimate the bandwidth of a station wagon full of tapes hurtling down the highway" - anon – Eight-Bit Guru Feb 13 '24 at 15:24
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    @GiacomoCatenazzi - I was sending (text-only) email from my university account to my brother's university account (at another university) by 1982, using Bitnet to Arpanet gateways. – Jon Custer Feb 13 '24 at 17:11
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    @GiacomoCatenazzi "Forget email and such things. Computers were not connected." Uh, yes they were. The question is about the 1980s. DECnet dates from 1974. DEC had a world-wide network for its own engineering use from maybe the late 1970s. It reached my UK-based 11/70 in 1979 or 1980. – dave Feb 13 '24 at 17:44
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    Don't overlook the fact of Remote Job Entry systems. Their existence was proof of the need for computers to communicate (mainly because the mainframe was big, expensive, and elsewhere). The RJE station was itself a small computer with software dedicated to sending batch jobs to the mainframe and getting the printed results back. – dave Feb 13 '24 at 18:08
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    @Eight-BitGuru Andrew Tannenbaum was definitely bot anonymous. – RonJohn Feb 14 '24 at 13:14
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    To further the "station wagon full of tapes" bit, there was a "top 5" U.S. bank that went through a spate of mergers and acquisitions in the 1990s, and they would routinely put an employee on a plane with hand-carried tape cartridges for data exchange between their New York City headquarters and their Buffalo, NY data center when a newly acquired bank was converting to their system on a weekend. It was far quicker than sending the data by any other means. – MTA Feb 14 '24 at 15:34
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    As an intersection between old and new: we had to send an RP03 disk pack from the UK to Toronto so I could test X.25 software on Datapac. (This after a week or so of despairing that field service techs could adjust a 9-track tape drive to read in Canada a tape written in England - I think it was something to do whether the bits were aligned on the left or right side of the tape). – dave Feb 14 '24 at 23:27
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    @MTA Even in the 1990s, I sometimes had the need to send a large database dump to our offices in Melbourne (we were located near Philadelphia). I'd dump that on a tape, and use FedEx as the fastest way of transferring the data. – Abigail Feb 15 '24 at 15:25
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    In the very early 90s when I started at the New Zealand state owned electricity network company we used a VAX that was shared between many large companies (afaik government and private). So we could send/receive email between anyone on the system. Then we migrated to PCs with internet access, and a separate WAN with leased lines for the control center network. Working for private energy companies in Australia I recalling using dedicated leased (from local telcos) lines well into the 2000's for confidential data exchange. – David Waterworth Feb 15 '24 at 22:17
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    @GiacomoCatenazzi: I feel the need to add that this book was published at the end of 1980s, and it was a thick book documenting quite a number of different computer networks that were well-established at the time, both country- and world-wide. – grawity Feb 16 '24 at 09:42

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Corporations needing such connectivity (which was still unusual in the 80s, outside the realm of large corporations) typically used leased lines, i.e. private point-to-point connections leased from a carrier. T1 and E1 were available in the late 70s. These could be used to connect mainframes to terminals (e.g. over IBM SNA or DECnet), and later on to build Frame Relay or ATM networks, or even connect to ISPs’ points of presence for general Internet connectivity. Large-scale networks, including ARPANET, were themselves built on top of leased lines.

Leased lines (typically dark fibres now) are still in use today.

In the 80s and 90s there were quite a few different networks, many academic, that some companies were able to participate in; for example BITNET, EUnet etc. Email between companies often ended up using services like CompuServe or CIX. Bear in mind too that reading magazines from the era gives a skewed perspective: IT journalists were far more likely to have access to some form of email than people even in large corporations. In the 80s, even a LAN was unusual, and sneakernet dominated.

Various other technologies were used, e.g. private microwave connections between distant sites with line-of-sight.

Stephen Kitt
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    Also leased comsat channels. – John Doty Feb 13 '24 at 14:47
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    "Dark fibre" by definition is a fiber line that isn't being used. I think you need to lose the word "dark". – Mark Ransom Feb 14 '24 at 16:17
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    @MarkRansom I’ve always heard leased fibres referred to as dark — they can be leased because they’re dark. (Obviously they’re no longer dark once they start being used.) – Stephen Kitt Feb 14 '24 at 16:20
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    AIUI when it comes to buying connectivity "dark fiber" means the fiber's owner only provides the fiber, and it's up to you to "light" it. This contrasts with services where the fiber's owner lights the fiber and sells you a service at a higher level. – Peter Green Feb 14 '24 at 19:37
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    Afaict a major factor is distance. If you buy a link from one side of town to the other, then it is quite likely to be dark fiber. If you buy a link from the US to the EU it will NOT be dark fibre. – Peter Green Feb 14 '24 at 19:40
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    A dark fibre is dark because to the end user, it comes out of the wall unpowered and unlit. The customer is expected to fit their own optics and is buying a "long piece of fibre". Compared to any provisioned service which is normally presented as RJ45 ethernet, and may be transported in a VLAN or similar in the middle where it is invisible to the end user. – Criggie Feb 15 '24 at 01:47
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    Dark fibers are indeeed "dark" because they come as just a piece of glass that needs to be "lighted" by the end user. This has the advantage that how you use the fibre is largely not limited by the carrier's network technology (because there is none) and you can push whatever you like in there. Downside is, reach is limited (low 3-digit kms) and you are "your own carrier", need to have the knowledge and staff to build and operate the equipment, and you're charged for the potential capacity of the fibre (which can be huge nowadays), not the effective one. – tofro Feb 15 '24 at 08:26
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If you had the need for WAN in the 1980s (not many, even large corporations did, IT was still often built as islands, maybe with the exception of banking, finance and accounting), you had the following options (Basically in increasing order of fees). Not all of these options (except maybe the satlink) were available globally:

Analog leased lines - That's practically a permanent two-wire phone line you rented from a carrier. You had to use telephone modems on either end (so "one-time-dial-up", the connection was never terminated), and obviously the available bandwidth was very limited, typically 1.2kbps or below. Better modems became only available in the 1990s.

Digital leased lines - T1 (1.5Mbps, in the US) and E1 (2Mbps, basically everywhere else, and highter bandwidths in the telco digital hierarchy, up to 155Mbps were available, if you could afford them), that's a synchronous serial connection typically ending in X.21. Needs data, some control and a clock line. Here, the telco provided you nearly direct access to their internal PDH/SDH/SONET network, or in some cases, if practical and feasible, they might even have built a dedicated microwave connection for you.

Dark Fiber - This was a dedicated, physical fiber connection between your endpoints that didn't really use the carrier's network (only that single fiber and their right-of-way), but was rather handled like a piece of wire by them. With more restrictive carriers, that was the only option where you could (and had to) provide your own terminal equipment. So, in essence, what you pushed through that fiber was basically up to you and your equipment.

Satellite link - You could, after commercial sat TV was established, rent a transponder slot on a geostationary TV satellite (basically one TV channel), which gave you in essence an E1 (2Mbps) like a digital leased line, but with an abysmal round-trip delay. This was indeed specifically used by multi-national airlines that, in some countries, didn't have any other option to reliably reach their local premises. The physical presence after the satellite modem used to be X.21 as well. Some national telcos with special needs (e.g. Germany after the re-unification that was faced with a huge demand, but only a rudimentary network in the former GDR) even offered packet-switched X.25 (see below) over satellite and built some sizeable satellite-based networks.

Packet-switched network (X.25) - Some national telcos ran local packet-switched X.25 networks you could join (Datex-P in Germany, DATAPAC in Canada, numerous in the US, for example). The appearance was close to what we know as TCP/IP networks today, but the internal working was much more complex. These provided packet-switched endpoints (on physical X.21 interfaces) with typically 64kbps of bandwidth. Although the networks as such were packet-switched, in practice they mostly appeared like leased lines to the end user (because the endpoints were configured to connect to a fixed other endpoint - there was, even if the networks could have provided that, no interconnect between random subscribers). Banking and Finance were typical customers.

With regards to "how common were such WAN installments?" it was like it was today: Anything a business spends money on must have a business case and an ROI, and WAN came attached with sometimes very significant cost to build and maintain. Most producing businesses "worked" and were organised in a way that allowed them to work and only if you could achieve significant advantages you made the investment. Remember, in those days you could assume a (paper) letter to reach its destination the next day and the postman delivered twice or even more times a day. So, in some industries, takeup was slow, in others a lot faster.

tofro
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    "(not many, even large corporations did, IT was still built as islands)" ? What makes you think that? In the 1980s state and national networks were a quite common sight. Maybe not for people on the street, but anyone in IT. Joe Average only noticed the new ATMs with up to the minute booking and his insurance company having the data at hand. Sure, they were big corporation, banks, insurance, car makers and alike, and so where their networks. When I returned (1981) from service our department had a network of 3 mainframes and nodes spanning southern Bavaria, ~300 km East to West. – Raffzahn Feb 13 '24 at 17:50
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    And we were just the guys maintaining IT for large companies. We had to use handed down hardware at that time some 5+ years old. By 1983 we were finally allowed to connect our 'private' nodes to the company's main network, with several hundret mainframes all around the globe and 1000+ nodes from US West coast and Cairo to Tokyo and Moscow and everything inbetween. All leased lines with speeds up to 64k or more. – Raffzahn Feb 13 '24 at 17:53
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    Re: satellite links. The DEC engineering network USA-UK link was from a very large satellite disk in the backyard of DEC's Littleton MA site, to the GPO's Goonhilly Downs site in the UK, and from there via post office leased line to DEC Reading UK. I forget the speed, though I do recall that satellite latency required protocol changes to allow larger ack window sizes. – dave Feb 13 '24 at 17:58
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    Next, analogue leased lines were not always regular phone lines, they came in multiple flavours including galvanic. Speed on leased lines was in the 70s anywhere between 4800 and 19200 Bd. 1200 was something of 1960 - or for single terminal endpoints, not network. Those were not 'phone modems'. Dial up existed, but was not much, except for mobile. It seems as if you mix up private use with corporate as asked for. 'One time dialled up' may have worked in some places, but usually lines were charged by the minute, making leased lines rather attractive for permanent connections. – Raffzahn Feb 13 '24 at 17:59
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    @raffzahn What makes me think that? Well, personal experience. I worked for a large multi-national company (>100000 employees) in engineering and production (not finance or insurance, which might have been different) at that time, and until about the mid-80s we sent around couriers with tapes full of CAD data every night. No networking. I got one of the first five(!) e-mail addresses in that company in, if I remember right, 1986. Yes, IT was organized as islands, especially in remote sites (ours was) – tofro Feb 13 '24 at 20:16
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    @tofro Well, that includes two possibly relevant points: For one, not being in bookkeeping. We all know that the accountants somehow always were first to get the new tech:)) Second, email isn't exactly a great indicator as it's a personal service, not exactly relevant as backbone of a company, where new tech comes first. In fact, in my case, we only had that private network against company policy - departments in other staes were still pen an paper based. We were lucky to have an engineer as boss who didn't accept that our customers use our products but we not. – Raffzahn Feb 13 '24 at 20:28
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    @raffzahn Next, analog leased lines. What went through a national carrier's POTS network (even if circuit-switched) was limited to what the telco ("Deutsche Post") allowed to pass their lines. And if you went through their POTS system, you had to either use a D1200S (V.23, number is bitrate) or a D200S. Only 1990, (then on the way to private) DT opened the usage of analog modems at 9.6kbps. If you experienced faster speeds, you didn't use POTS. "one-time-dial-in" I used as a simpl. to help the layman understand - Of course there was no dialing, but your data passed the telco'snormal PBX. – tofro Feb 13 '24 at 20:28
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    @Raffzahn To sum it up: You were in a lucky situation, I wasn't ;) But I still consider what we had at that time as "normal", and not outdated for the time (Still agree that banking, accounting [partial, if you had to] and insurance may have been different). BTW: At time, the accounting and payroll data tapes were on the same car as the engineering ones... – tofro Feb 13 '24 at 20:39
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    @tofro [leased lines]. Not really, especially not regarding Deutsche Post. As We operated such lines, I do know from personal experience that other/faster modems were available (and not just for short lines like GDN). THere is a huge difference between what DBP offered by default and what was used in company networks over DBP lines - including lines that were not capable to handle those speeds (some other time I may tell the story about a WW2 cable between Munich and Augsburg that got reactivated for the 1972 Olympics, later forgotten to exist, troubling us for several month :)) – Raffzahn Feb 13 '24 at 20:39
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    @tofro (tapes) LOL :)) I never said that every (larger) company was the same. IT networks were expensive and needed a high profile business case to get the required money. For banks real time data exchange is money - and data volume rather slim. CAD on the other hand was already back then huge volume, but not as time sensitive. so yeah, vastly different business cases. In fact, we also had customers with rather large installations but next to no network. There's lot of room inbetween both. – Raffzahn Feb 13 '24 at 20:43
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    Microwave as per "BL Systems pioneered many services, including the establishment of Europe's first microwave communications network in the late 1970s and launched Comet (originally a US product) that in 1981 was Britain's first commercial electronic mail service. " https://en.wikipedia.org/wiki/ISTEL Worked (mid-late 80's) for Istel (previously BL Systems) and used Comet. – MikeT Feb 14 '24 at 05:25
  • You missed plain old dial-up between systems; even as late as 1996, I spent time with multinational businesses that handled their "WAN" needs via analogue modems dialling into their nearest big office on a timetable; in turn, the big office might dial into HQ, or might have a leased line.

    And don't forget multi-pair leased lines existed - 4 wire (one pair for each direction) was common enough that standards like V.33 existed for it.

    – Simon Farnsworth Feb 14 '24 at 14:29
  • @SimonFarnsworth Well, there might have been dial-up in industries that had a lot of relatively small branch offices (Those likely would have had PCs by the end of the decade), but generally, dial-in was not much of a thing towards mainframes like in the question. Lots of retailers actually used the fax machine for a long time to link with the next big office! I personally didn't encounter dial-in at all, at least not in the 80s. Leased lines, of course were a thing. And of course, you can bundle everything, even satellite links. – tofro Feb 14 '24 at 14:52
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    X.25 networks weren't just from national telcos. There were commercial providers like TELENET and TYMNET in the US. Compuserve started as one of these, then they created the consumer product so the network wouldn't be idle outside office hours. – Barmar Feb 14 '24 at 15:01
  • @barmar In Europe, the situation was different, that's why I wrote "numerous in the US" - I thought that made it clear. – tofro Feb 14 '24 at 15:10
  • We also had point to point data links implemented using RF microwave. Coax cable with repeaters could also be used for data (not talking Thick or Thin Ethernet). Although there were leased lines in service some data was still flown between some State capitals. – PDP11 Feb 17 '24 at 11:54
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Leased Lines

Leased lines are always at the bottom of each network, no matter whether they are made as twisted pair of galvanic coupled wire, dynamic amplified lines, fiber or satellite link. They may be switched or not and likewise independent of end point equipment (modem) being included (telco supplied) or not.


History Repeats

It may be a surprise, but public shared/switched lines are a newer development than private/leased lines. Even back in the age of telegraph and Morse code, companies built or leased lines for private use. This continues with teletypes and phone lines further on. After all, it was always cheaper for large corporations to connect their subsidiaries via a leased line than to pay for each phone call or telex.

Switched phone network only came after private and leased lines.

And as with earlier teleprinters and phones, private lines were built or leased for data communication. Installing data networks atop those lines goes back to the late 1950s/early 1960s - including switching - and was pretty standard in the 1970s. Of course, this was only appropriate for large(r) companies and organisations - as before with phone and telex. Dial-in was only a minority use case - and even those were usually only using the next local office.

At some point during the 1970s telcos started to offer higher level products than just leased lines, including high speed modems and virtual connections, generating additional business by taking off low-level duties from company installations.

So essentially everything we now associate with (internet-like) networks was there, long before any public offerings were made. And long before telcos saw a business model in offering communication networks to a wider audience instead of only leasing lines. They repeated the earlier development during the 1980s with small and mid sized businesses in mind (*1) - doing the same step as half a century before when they created switched phone access.

And the same thing repeated during the 1990s when companies like AOL built their own networks on top of leased lines - just this time for the general public. And like before with telex and phone and later data switching, telcos saw the market and added/opened their network directly to customers, eliminating the middle man, aka AOL&Co.

Bottom "line": Nothing new since the 1880s, just repeated cycles of broader availability, all built on the same base structure.


Size May Vary

To be clear,this is about use in mid-sized to large corporations, as asked in the question - not some 5 man store with a mini in some corner - also, it's from a time before PCs or micros in general became a thing, ~1980..1985.

As an example of a smaller installation in the early 1980s, we can look at the department I worked for when returning from service in 1981. It was a local service department of a 'reasonably' large hardware manufacturer. Our area was southern Bavaria. For our own business we used two mainframes - one production, one for development - and a backup in Munich. Another installation was in Augsburg, a city about 80 km west of Munich, connected with a leased line running at 19200 Bd. Other connections existed to several local offices around the state, all leased lines running mostly at 9600 Bd. A network spanning about 300 km East to West. Maybe relevant here, we had no real IT budget, so our hardware was over all some 5+ years old ... about the age when our customers dumped and updated theirs, so we usually just rerouted what otherwise had been scrapped into our basement (literally a part of the parking level :)).

Our customers in turn were banks, insurance companies, even more banks, a not-to-be-named car manufacturer and so on. They had state- and nation-wide networks which were way bigger than that little mentioned. When in the 1970s bank branch offices still were running batch services using dial-up at night, by 1980 most of their branches were connected with leased lines, allowing direct access to their mainframe systems - likewise operating of the back then spreading ATMs (*2). Even small banks with only statewide operations had a hundred or more nodes connected with leased lines.

Larger nationwide banks had 1000+ branches and multiple computing centers, all connected by leased lines - with speed going into megabit ranges, including early fiber and satellite links.

In 1983 our little 'private' network and its (two surviving) mainframes was finally allowed to connect to the company's main network. I mentioned already it being a 'sized' company. From then on we had true global connections, and all of that on leased lines all around the globe, as there were computing centers or at least communication nodes literally in 100+ countries. All predating the Internet, all without IP and at most a few PCs peeking in, camouflaged as terminals :)

Take Away #2: For larger and international companies data networks were standard and in wide use.

The latter is also a reason why the switch to IP and generic internet infrastructure did at some places drag until the 2010s. Why dump a working infrastructure and in turn acquire all the issues of an open network?


P.S.: At that point it's often mentioned that a boot full of tapes beats a T1 line, even on long distance. All true, but as so often, it's not so much maximum speed but throughput. Anyone who had the job to bring a tape with patches to Russia - or equally worse the US - will tell you that travel time itself doesn't matter compared with all the border (Russia) and customs (US/Europe *3) hassles. That in mind, sending a Megabyte offer a 9600 line becomes very fast and attractive.


*1 - Plus the usual amount of hackers ... err ... technophile early adopters - which they may not as much have had in mind :))

*2 - Nowadays 80% or more of those branches are gone, the ATM being the only leftover.

*3 - It's easy to forget what a mess of borders and regulations Europe was before the EU.

Toby Speight
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To give an example from before the 1980s. In 1974 I started work for a company which had depots and warehouses throughout the UK. Customers phoned orders to their local warehouse where they were entered into IBM 3270 terminals as they spoke. The warehouses were connected by leased lines to an IBM 370/145. At that time the nationalised telecom provider only had 1200bps modems. It became possible later to get 2400bps modems from private suppliers. IBM BSC protocol was used. After a cut-off time, the orders were processed and instuctions printed off in the warehouses to assemble the orders to be delivered to the customers the following morning.

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    My Post Office Handbook of Data Communications says that Datel 2400 service was available in 1968 on 'private circuits', which I think meant leased lines (not the switched telephone lines network). – dave Feb 16 '24 at 01:01
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    This Datel brochure implies the P.O. supplies the modems. It's claimed to be from 1976, and the P.O. name rather than B.T. says it comes from the 1970s. – dave Feb 16 '24 at 01:11
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Was a short time intern at my local bank in Sweden in 1982 - the local branch computer was connected to the main frame in Stockholm via leased line, so a specialized version of RJE.

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In 1978 Xerox contemplated a remote document delivery service via a combination of satellite and microwave communications. In 1983 Fedex contemplated a similar service. Neither was built.