I have over 16 years of experience in IT industry, which includes 11 years of experience in Application support.

I manage Production support in following service types:

1. Incident Management
2. Problem Management
3. Request fulfillment
4. Change / Release Management

Technologies I have worked in:

1. Visual Basic, Classic ASP, .NET, SQL Server Database, Microsoft BI
2. Oracle Database, D2K
3. CMS - WordPress, Joomla