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I upgraded from 1.7 to 1.9. At checkout, when client clicks on 'Place Order', it just shows a circling motion (submitting order information) and it reloads the page. I saw somewhere that that solution is: Magento 1.9.1.0 requires that your server has php-mbscript (mbstring) enabled in Apache.

I had a chat with Hostgator and they said they cannot enable this for me as I am on a shared hosting account. Does that mean my clients can no longer checkout in my store? What can I do please? Thank you

Chakadizulu
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  • Once check app/design/frontend/YOUR_PACKAGE/YOUR_THEME/template/checkout/onepage/review/info.phtml file has form key. check bottom of this file and compare it with base package file – Rohit Kundale Jan 13 '16 at 12:28
  • Hello Rohit, can you kindly explain better. Many thanks. – Chakadizulu Jan 13 '16 at 15:56

3 Answers3

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Yes Magento requires the mbstring library to work. I suggest you upgrade your hosting account or look for another hosting company. As you said, checkout won't work anymore without this library installed. Sorry about that.

Raphael at Digital Pianism
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If you are facing the problem of "Place Order not working" compare base info file with that of your theme and as said check the getFormKey function.

Please add following code (you can comment out your current code using php tag /* content */) 

//<![CDATA[
    review = new Review('<?php echo $this->getUrl('checkout/onepage/saveOrder', array('form_key' => Mage::getSingleton('core/session')->getFormKey())) ?>', '<?php echo $this->getUrl('checkout/onepage/success') ?>', $('checkout-agreements'));
//]]>
</script>
7ochem
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parvysage
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in which file we add 

//<![CDATA[
    review = new Review('<?php echo $this->getUrl('checkout/onepage/saveOrder', array('form_key' => Mage::getSingleton('core/session')->getFormKey())) ?>', '<?php echo $this->getUrl('checkout/onepage/success') ?>', $('checkout-agreements'));
//]]>
</script>
Manoj Deswal
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user78668
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