Zendesk frontend translation

Question

Zendesk has a default translation file located at app/locale/lang_code/Zendesk_Zendesk.csv

The translations work perfectly in the admin section but not in the frontend.

In the frontend I'm using the same code as they use in the default adminhtml code example:

<?php echo Mage::helper('zendesk')->__('Open Ticket') ?>

In the file app/code/community/Zendesk/Zendesk/etc/config.xml

I copied the following code

<translate>
        <modules>
            <translations>
                <files>
                    <default>Zendesk_Zendesk.csv</default>
                </files>
            </translations>
        </modules>
    </translate>

from the adminhtml tag and pasted it inside the frontend tag. But even after reindexing and clearing the cache the translations do not show up. But many online tutorials mention this as being sufficient. What am I doing wrong to translate the zendesk module frontend as well? (Feels like this should be a default feature anyway.)

score 1 · Answer 1 · answered Oct 02 '15 at 13:29

1

Things to check:

Do you have the correct language in frontend configured?
Is the file actually loaded?
Are you in developer mode? Which only shows translation located in the correct module (which should be the case - SHOULD)

answered Oct 02 '15 at 13:29

Fabian Blechschmidt

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Yes the correct language is configured in the fronted. How do I check if the file is actually being loaded? And no I am no longer in developer mode. – Gilles Lesire Oct 02 '15 at 13:34
xdebug and a breakpoint in \Mage_Core_Model_Translate::_loadModuleTranslation – Fabian Blechschmidt Oct 02 '15 at 14:50

Zendesk frontend translation

1 Answers1