Customer Order mail not sending

Question

Customer not get any mail for Order success . But get new user registration mail on Magento-1.9.1.1

I already set Store email as

01. System ==> configuration ==> Store Email Addresses All as:
    support@mydomain.com   
02. System ==> configuration ==>Sales==> Sales Emails==>
    Order:Enable (All configured properly)
03. System ==> configuration ==>ADVANCED==>System ==> 
    Mail Sending Settings:
    a) Disable Email Communications: NO
    b)Host: mail.mydomain.com Port:25

Admin Panel:

a). Sales==>Order==>Open Order ==>Invoice 
Show here Order # 100000080 (the order confirmation email is not sent)

Please check for errors in the email html templates (malformed html) or any of the included blocks. Also check error logs and apache mail log for issues — Sander Mangel, Jul 12 '15 at 09:32
Template code: https://www.dropbox.com/s/6c5g1abkztc8j9v/order_new.html?dl=0 — matinict, Jul 12 '15 at 10:06
Check this http://googleweblight.com/?lite_url=http://magento.stackexchange.com/questions/45571/new-order-email-confirmation-not-being-sent-magento-1-9-1&ei=ctgBdtCY&lc=en-IN&s=1&m=439&ts=1436696773&sig=AKQ9UO8_YTTJGOcfa7KdzeE3_42ESoR3uw — MeenakshiSundaram R, Jul 12 '15 at 10:26
I don't configure cron yet, but new user email send successfully — matinict, Jul 12 '15 at 12:24

score 3 · Answer 1 · edited Apr 13 '17 at 12:54

3

Make sure that the Magento cronjob is correctly set up. Magento 1.9 sends the order confirmation mails in a queue which is processed by the cron. I strongly advise to use Aoe_Scheduler to check if the cron is running correctly. Even if you are sure that it runs on the server-side, there may be issues with the cronjob on Magento side. See e.g. this problem and solution.

edited Apr 13 '17 at 12:54

Community

1

answered Jul 12 '15 at 10:33

Simon

5,735
1
32
70

Why I Use 3rd Party module? Order notification mail common feature for any ecom CMS – matinict Jul 13 '15 at 05:42
@matinict The 3rd party module is only for checking if the cron is set up correctly. If your order confirmation mails are not sent, something is wrong with your cron. – Simon Jul 13 '15 at 06:49

score 2 · Answer 2 · answered Jul 12 '15 at 12:11

2

Check if you have edited the template of the new order email in

System -> Transactional Emails

can be that is corrupted. Also and check which template you are using in

System -> Configuration -> Sale Emails

answered Jul 12 '15 at 12:11

Elio Ermini

459
4
19

i already check my Transactional/Sale Emails from web mail login & add template https://www.dropbox.com/s/6c5g1abkztc8j9v/order_new.html?dl=0 – matinict Jul 13 '15 at 04:37

score 1 · Answer 3 · answered Aug 19 '15 at 06:41

I solve Email Problem by disable Queue of cron . Now Sent email directly instant avoid queue. I think it is better for only low transactional magento store

/app/code/core/Mage/Core/Model/Email/Template.php Line:407(approximate) 

/*if (!($this->hasQueue() && $this->getQueue() instanceof Mage_Core_Model_Email_Queue)) {
    ## @var $emailQueue Mage_Core_Model_Email_Queue 
    $emailQueue = $this->getQueue();
    $emailQueue->setMessageBody($text);
    $emailQueue->setMessageParameters(array(
    'subject'           => $subject,
    'return_path_email' => $returnPathEmail,
    'is_plain'          => $this->isPlain(),
    'from_email'        => $this->getSenderEmail(),
    'from_name'         => $this->getSenderName(),
    'reply_to'          => $this->getMail()->getReplyTo(),
    'return_to'         => $this->getMail()->getReturnPath(),
    ))
    ->addRecipients($emails, $names, Mage_Core_Model_Email_Queue::EMAIL_TYPE_TO)
    ->addRecipients($this->_bccEmails, array(), Mage_Core_Model_Email_Queue::EMAIL_TYPE_BCC);
    $emailQueue->addMessageToQueue();

    return true;
}*/

Customer Order mail not sending

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