Duplicate Order Confirmation eMails

Question

I have the problem that I receive order confirmation eMail twice. One is to the copy email I have in noted in the magento backend and one is also to that email and to the customer. So I keep receiving the order confirmation copy twice. I cant find the problem or if I remove the order copy from the backend I don't receive anything, when I add it back again, I receive it twice again.

Anybody ever had the same problem and a solution?

@Stasevi4 try changing the email address to something different. Preferably something like a gmail email address to see if the issue persists — Sander Mangel, Sep 10 '15 at 15:19

score 1 · Answer 1 · edited Apr 13 '17 at 12:55

I had the same problem. In my case the problem was caused by the source code of the cron.sh script.

Maybe my hint helps.

My hosting provider uses his own versions of the cron.sh and cron.php scripts for the Magento cron-job.

When i changed from the cron.sh script to the cron.php script for starting the Magento-Cron-Job the new order eMail was only sent once, my problem was solved.

Maybe your issue has something to do with the code of the cron.sh or cron.php script.

I 've already posted my answer New order email being sent twice

score 1 · Answer 2 · edited Feb 18 '17 at 00:57

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I have trouble with same issue. Did you downgrade your website? After downgrade our website M2 to magento 1.9, we'd faced this same issue.

You have to look send() and sendEmailqueue() method. If sendEmailqueueu() method is in send(), you delete it. Then, it works.

edited Feb 18 '17 at 00:57

SR_Magento

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answered Feb 17 '17 at 22:11

3CE

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score 1 · Answer 3 · edited Apr 13 '17 at 12:54

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This issue could be related to the new Magento Email Queue system, that leaves orphan records on the Recipients table.

If this is your issue, I've sent a fix on this post: https://magento.stackexchange.com/a/87299/23057

edited Apr 13 '17 at 12:54

Community

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answered Oct 22 '15 at 11:57

César Revert-Gomar

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Duplicate Order Confirmation eMails

3 Answers3