Canceling order after payment complete

Question

When customer ask cancel order and refund, I refund payment on 3rd party payment admin page

the order status is still processing in magento admin and when I try to cancel , I got

The order(s) cannot be canceled

I checked the invoice page of the order but there is no button like refund

How can I cancel order after payment complete?

laketuna · Accepted Answer · 2018-02-16T22:40:09.173

8

Any invoiced orders in Magento cannot be "canceled", but they can be "closed". It sounds like you need to issue a "credit memo", which is a refund in Magento.

edited Feb 16 '18 at 22:40

answered Mar 17 '15 at 03:08

laketuna

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There is nothing in 'Credit Memo' tap in the order – Yohan Mar 17 '15 at 03:09
Do you have an invoice or no? – laketuna Mar 17 '15 at 03:09
Invoice is created – Yohan Mar 17 '15 at 03:10
Click on the invoice and see if there's a credit memo button on the top right of the actual invoice page. – laketuna Mar 17 '15 at 03:11
Ah I find 'Refund Offline' button on there! I will try this next time Thank you! – Yohan Mar 17 '15 at 03:13
You can mark this as the answer, :) – laketuna Mar 17 '15 at 03:24
I already tried before but this site say I have to wait more minutes – Yohan Mar 17 '15 at 03:27
There is no option for closed after invoice created – Gem Nov 12 '16 at 06:49
An Offline Refund will not return the money to that person's method of payment without extra action. Be careful on which you choose to make sure you actually return any funds that were captured – Steven J Feb 16 '18 at 22:45

Canceling order after payment complete

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