Shopping cart shows as empty upon clicking "add to cart"

Question

We are using magento 1.7 I believe, when you are on our website on mozilla or IE on some pcs (not all) and you navigate to a product and click "add to cart" on the product page, you are redirected to "your cart is empty" page - in chrome it works and it's only on a select number of pc's here at the office.

What I have tried includes:

Set cookie lifetime: 86400
Set cookie domain: http://www.domain.com/
Set cookie path: to "/" upon suggestion

I can't figure out what might be causing this, has anyone experienced this issue before?

As a side note, it started occuring on exactly the 12th of February which is 5 days ago, I am not quite sure what went down on the 12th...

Thank you

score 3 · Answer 1 · answered Feb 19 '15 at 14:34

3

Here's your problem:

Set cookie domain: http://www.domain.com/

Set your cookie domain to: .domain.com

answered Feb 19 '15 at 14:34

seanbreeden

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so dot "." instead of everything before domain initially ? - trying it now – Madvillain Feb 19 '15 at 15:03
Hello, I tried what you said and it didn't work I am desperately searching an answer.. – Madvillain Feb 19 '15 at 15:08
Make sure your /var/session folder is set to writable too. – seanbreeden Feb 19 '15 at 15:37
The /session folder has 777 read / write / read allowed in all three categories – Madvillain Feb 19 '15 at 15:39
What about the time zone of your site & server clock. When you have orders come in is the time set correctly? The reason I ask is that it may be auto-expiring your sessions. – seanbreeden Feb 19 '15 at 15:45
Or the time/date stamp on editing a CMS page since you can't add to cart. – seanbreeden Feb 19 '15 at 15:46
Let us continue this discussion in chat. – seanbreeden Feb 19 '15 at 15:46
See this question: http://magento.stackexchange.com/questions/385/cart-dropping-all-items-cart-session-clears - in the end the issue was incorrectly configured ErrorDocument 404 from cpanel, which caused sessions to be re-initiated if a file in the request was a 404. It is very possible you are having the same issue here. – ProxiBlue Feb 19 '15 at 16:12

score 1 · Answer 2 · answered May 04 '16 at 14:29

1

I had similar problem. Changing caching setting in app/etc/local.xml solved it. I changed it session_save variable from file to db and it solved session setting problem.
<session_save><![CDATA[db]]></session_save>
Hope it helps.

answered May 04 '16 at 14:29

ParekhAbhishekN

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score 0 · Answer 3 · answered Sep 10 '16 at 04:33

0

Go to the admin panel: Sytem -> Configuration -> Web -> Session and Cookie Management

Set Cookie Lifetime to 86400 and save. The functionality will work as expected.

Also, check your form key in app/design/frontend/your_theme/default/template/checkout/cart.phtml

Code for form key: <?php echo $this->getBlockHtml('formkey'); ?>

If not available then add after this: getUrl('checkout/cart/updatePost') ?>" method="post">

answered Sep 10 '16 at 04:33

Abhinav Singh

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I fixed the issue myself over a year ago, it was the cookie path – Madvillain Sep 12 '16 at 07:44
And, exactly how you solve it ? – jacr1614 Oct 06 '17 at 23:59

score 0 · Answer 4 · answered Jan 18 '17 at 10:48

0

I've got the same issue. The problem in my case is that my server has reach to the top of numbers of file that It can accept or manage. For fix this issue I done a cron for delete sessions files, and only save the sessions of the last month.

answered Jan 18 '17 at 10:48

Oscar Planas

1

Prince Patel · Answer 5 · 2017-06-29T07:08:03.950

0

Open your database from PHPMyAdmin

Open core_config_data and change localhost to 127.0.0.1 or your ip from

web/unsecure/base_url and web/secure/base_url

It's working in my case!

edited Jun 29 '17 at 07:08

answered Jun 27 '17 at 09:59

Prince Patel

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score 0 · Answer 6 · answered Sep 17 '18 at 14:01

0

You could first try to solve this from your browser.

See this solution for Firefox: https://support.mozilla.org/nl/questions/1088310

Other browsers offer similar solutions.
For me, above solution worked for M 2.x.

answered Sep 17 '18 at 14:01

Els den Iep

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score 0 · Answer 7 · answered Jul 10 '19 at 07:27

0

In my case it was cookie domain issue. Setting it's correct value resloved the issue.

answered Jul 10 '19 at 07:27

Amatya Trivedi

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Shopping cart shows as empty upon clicking "add to cart"

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