Magento after upgrading order update email sending duplicate emails

Question

After upgrading to magento 1.9.0.1 from 1.6 order update email is ending 7 times, i had set "Send Order Comments Email Copy Method" to "Seperate Email" and added 7 email ids in "Send Order Comment Email Copy To" field.i dont have any idea to trouble shoot this problem.Can any one suggest how to trouble shoot the problem

score 1 · Answer 1 · answered Feb 12 '15 at 09:23

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If you're receiving the email 7 times to the same email address even though you've specified 7 different emails in the field then check to see how you have them delimited. Make sure you have separated the addresses with commas.

answered Feb 12 '15 at 09:23

seanbreeden

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Thanks for your reply every email address is seperated with ,and these 7 email address are receiving 7 emails – Sajan K John Feb 12 '15 at 09:37

score 0 · Answer 2 · answered Sep 10 '17 at 21:42

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You have to use Bcc rather than sending a copy, as there is a bug in the Magento code that just duplicates the recipients.

answered Sep 10 '17 at 21:42

richard mueller

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score 0 · Answer 3 · edited Apr 13 '17 at 12:54

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This issue could be related to the new Magento Email Queue system, that leaves orphan records on the Recipients table.

If this is your issue, I've sent a fix on this post: https://magento.stackexchange.com/a/87299/23057

edited Apr 13 '17 at 12:54

Community

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answered Oct 22 '15 at 11:55

César Revert-Gomar

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Magento after upgrading order update email sending duplicate emails

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