Transactional email templates not loading

Question

When I attempt to "Add New Template" for a transactional email, select a 'template' from the list, then click 'Load Template' nothing is loaded in the templtae form. I expected there would be a template for most/all transactional mailings.

However, I'm finding that none of the 'templates' have a default template that will load into the editor.

I could have sworn I created several email messages for transactional emails this way in the past, but now no default templates will load.

This may be realted to the unanswered question here

Templates are loaded from app/locale folder. For example, New Order template for en_US is taken from app/locale/en_US/template/email/sales/order_new.html — Lord Skeletor, Dec 29 '14 at 03:21
In my case it was newrelic causing the problem with the RUM script. Solution here http://magento.stackexchange.com/a/54215/3515 — lrkwz, Sep 28 '15 at 10:55

score 1 · Accepted Answer · answered Dec 29 '14 at 03:46

1

Check you have files in app/locale/en_US/template/email

You should see files such as

account_new.html
account_new_confirmation.html
....
wishlist_share.html

If not, then copy them over from a fresh copy of magento.

answered Dec 29 '14 at 03:46

John Tranter

183
6

Thanks, that was the issue, all the template files were missing. – MarkE Dec 29 '14 at 05:50

score 0 · Answer 2 · answered Apr 16 '17 at 06:42

0

I have been resolved this issue. Just check lib\Varien\Autoload.php replaced with newest file according to your magento version.

answered Apr 16 '17 at 06:42

Anwar

1
1

Transactional email templates not loading

2 Answers2