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Magento will not send order emails automatically or manually. The invoice emails work(only manually), but when something is ordered the order doesn't get send to the customer's email address.

If I go into the backend and send it manually it still doesn't go.

Oddly, on the front end as a customer you can manually view your order for printing so it is definitely creating the order document from the template.

Sales email settings have been set up, is there something I am missing?

David Vanstone
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    Is your Magento cronjob running? Since 1.9.1 the order e-mails are scheduled to be send thru the cron instead of directly. – Vladimir Kerkhoff Dec 12 '14 at 17:26
  • @VladimirKerkhoff is 100% correct, in Magento 1.9.1 emails are sent via cron http://www.magentocommerce.com/knowledge-base/entry/ce19-later-release-notes – Eirik Dec 12 '14 at 17:52
  • OK I am so lost here now, thanks for your help anyway, I will Google some more. I am just shocked that it doesnt send order emails to admin and user out of the box. – David Vanstone Dec 12 '14 at 18:02
  • Check http://www.magentocommerce.com/wiki/1_-_installation_and_configuration/how_to_setup_a_cron_job on how to enable the cronjob for your installation. – Vladimir Kerkhoff Dec 12 '14 at 18:10
  • "I am just shocked that it doesnt send order emails to admin and user out of the box." But, it does - using a scheduled job. Setting up the server to execute the scheduled job script via cron is necessary for a Magento store to function - always has been. – benmarks Dec 13 '14 at 00:33

2 Answers2

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Since 1.9.1 the order e-mails are scheduled to be send thru the cron instead of directly. To enable cron for your Magento installation check: http://www.magentocommerce.com/wiki/1_-_installation_and_configuration/how_to_setup_a_cron_job

Vladimir Kerkhoff
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  • Ok, this is way beyond me... It is a stock installation, I find it hard to believe that cron needs modifying from stock to send an order email when someone buys something from a web store...

    Anyway I have installed lanot extension which shows the cron jobs core_email_queue_send_all /1 * * * core/email_queue::send

    and in system>config>system>cron Generate Schedules Every 15 minutes

    With regards to the replies, I will get someone to look into it for me following the links you have sent.

    Thank you

     – David Vanstone Dec 12 '14 at 18:22
  • Not that I am doubting anything here, you guys have been a great help in getting back so quick, but it just seems a be backwards for Magento to go this way. Looking at related posts it looks like 1.9.1 and sending emails is proving to be an issue for most users. – David Vanstone Dec 12 '14 at 18:43
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Fixed, turns out cron for magento was fine out of the box and doesnt need modding. It was that the server wasn't running www.mysite.com/cron.php

Fix here: http://support.xtento.com/wiki/Setting_up_the_Magento_cronjob
David Vanstone
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