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I have a problem with the admin zone of my website, I put my ID and password, and I recevie this messagge, without beeing able to access the admin panel. Can anyone help me? "Usenter image description here

Elena
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2 Answers2

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If your username/password is correct, remove cookies from your browser and try again.

Rabea
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If deleting your browser's cache or trying to access from another browser didn't fixed , you can delete the files in 

/var/session/
Natalie
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  • Deleting var/session is never an appropiate solution. http://magento.stackexchange.com/questions/94589/keeping-customers-logged-in-after-deleting-var-session – Fabian Schmengler Sep 14 '16 at 10:49