I am developing an ecommerce magento website . But if someone purchase the product , he doesn't get an email with product purchase information ? What could be the problem ? Please help
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Are you getting the email on new register? – TBI Infotech Jul 07 '14 at 06:15
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I haven't checked it , i am informing you by doing this – Hussain Jul 07 '14 at 06:36
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No , i have registerd as user but i didnt get any email for that also – Hussain Jul 07 '14 at 06:44
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I guess it is some server side issue, please connect your server team on this – TBI Infotech Jul 07 '14 at 06:45
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how to solve i if it is an server error . Can i do it with doing some settings on my server ? – Hussain Jul 07 '14 at 06:48
1 Answers
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Welcome to (Web) development. You need to debug (usually a linear process), and you should also determine when a vendor can help you to debug.
Debug chain:
- Can PHP send mail? There are several mail-with-PHP testing scripts out there; here's one.
- No: STOP. work with your host to determine the issue
- Yes: PROCEED to 2
- Can Magento send email? There are several ways to test this in general. Here's an extension which does this.
- No: You need to find out why. This probably requires a developer's help.
- No: Is it really being sent but getting flagged as junk?
- No: Still might be a hosting issue.
- Yes: Problem Solved!
There are lots of nuances to this which involve other troubleshooting paths, but hopefully this is helpful.
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