Law Stack Exchange
Law Stack Exchange

Questions tagged [consumer-protection]

For questions related to the laws designed to protect consumers from fraudulent or unfair business practices.

Canonical answers:

402 questions
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Is it legal for an oil company to charge customers a different price per gallon for the same oil?

I found out recently that my oil company is charging me and some of my neighbors almost twice as much as other neighbors for the same type of oil. The difference is per gallon so the amount shouldn't be a factor. Is there any legal recourse we can…
Anna
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Can a store ban me?

Recently I visited a franchise of a major shipping company. I witnessed verbally abusive behavior between two employees there. I was so astonished that I immediately reported this to the store headquarters online. However, as it turns out my…
Josie M
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Are companies allowed to lie about "offer expires in X days!!"

Often companies online state that they have "limited time offers", where you can buy a product for a discount. However, i'm sometimes suspicious about this, and suspect that they're not limited offers at all. Are companies allowed to say "20% off!…
user56834
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Company claims they never received my check but I have the cleared check image from my bank and money was deducted. Who is liable?

I sent a check (~$1,500) through my online bill pay service to a company. That company claims they never received the check but the checked cleared and the money was deducted from my account. I have the cleared check image that clearly shows the…
BitwiseJon
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Can someone sue me as a customer service representative?

I'm new to this job and it seems that a company that I work for sued a lot of customers and also many customers sued it. Some customers say to me if you didn't do it now, we're going to sue the company. My reply is like I should follow the…
user2824371
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1 answer

Is modifying a contract after purchase bait and switch?

I understand that bait and switch is a fraudulent marketing technique in which one 'bait' product is advertised at a certain price, then after the consumer is drawn in they are instead offered a similar product at a higher price. I'm wondering if…
jyn
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2
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Discovered defect after purchase of a second-hand item from a private seller

I recently bought a second-hand bike from a private seller. On the second day after I bought it, I discovered a problem with the rear tyre, which was not disclosed to me by the seller. The seller let me inspect the bike on the day of deal, but I…
adipro
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Dentist changed charge after the fact

My son needed dental work from our regular dentist(been with for about a year and a half), they had told they wanted to do several things that would cost over $1000 after my insurance. I told them to wait till January when insurance would refill.…
Mike O
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Software training provider offers very cheap price online for course...(via Stripe)

Firm is based in London. Item relates to a London event, bought online in UK. I buy the item. Next day amount forceably refunded by firm. Next day Firm responds thus: Thanks for your message! You were the lucky one to discover our website bug Sorry…
taxengineers
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Moth in canned peas!

I bought a bottle of peas in a supermarket in Germany. When I went home, I found a moth that had been soaked for a long time. How should I protect my legal rights?I have the receipt. A lot of thanks!
Weirunce Tao
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Is it illegal for a company to sell an item it does not currently have in stock?

If a company does not currently have something in stock does that information need to be known to the consumer? Wouldnt this fall under a pre-order since the company does not actually have the merchandise it is selling currently in stock (this is…
user3205214
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2013 consumer rights apllicability

I live in Germany. If I buy something from England and it does not, or cannot work in Germany do I have protection with the 2015 consumer rights law?
Mr Winn
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What are the consumer protection laws, if any, around closing online accounts?

Online subscription services like, Netflix, etc. typically make it difficult to close accounts. They make the button hard to find, or force you to click through multiple pages to do so. Recently I tried to close my Zipcar account, only to discover…
Eli Rose
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1 answer

Name after Disney movie

I have a thoroughbred racing horse and I would like to name the filly. I have chosen the name Elena of Avalor. An animated movie from Disney. Am I allow in usage of the name? Please advise.
nbnora
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What legal action can be taken against a very careful "snake oil salesman?"

I have a particular product in mind, but more generally if a company sells a product that people are given to expect will perform a certain function (eliminate mosquitoes, for example), is there any action that can be taken when the product is, by…
Matt
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