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In this is case we are talking about a London borough.

There is a sandwich shop in my area which is supposed to be open until 01:00 most days. However, they keep it open with the doors open and tables outside. The music from the shop is really loud and their client are shouting. It is impossible to sleep usually until 3.30 in the morning. The law clearly says no loud music, shouting is allowed after 23.00

I have taken videos and recorded the noise. I then complained to the council. It has been nearly two months and I have not seen any progress on the matter. The phone numbers (main one for later than 17.00 and the mobile one for specific hours on Fri-Sat-Sun) do not respond. I usually get redirected to the voicemail.

What can I do to resolve this? I got suspicious that the shop owners know people from the council and they skip away from it. The owners seem very ironic so do their clients. They laugh at you if you go and complain. The council has not taken any action so far and their unit never came to investigate.

a) Can I claim a compensation? I am paying the council tax and I have not see any progress so far. b) Can I leave the flat due to those circumstances? I will have to communicate to the agency and try to get my deposit back. I am not sure how that works as they will say (agency and landlord) that it is not their fault. c) How can I take the issue further as the council started ignoring me?

Datacrawler
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    Who at the council have you contacted? If the relevant department is not responding, try contacting your local councillor(s). – Steve Melnikoff Jul 21 '21 at 20:00
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    Just a tiny comment: London councils are incredibly understaffed, underfunded and overworked. They often simply do not have the manpower to deal with these things, so they ignore them. I am not trying to save them face, its terrible that the situation is such, but don't assume collusion when the likely reason is lack of manpower (or incompetence, if you wish). – Ander Biguri Jul 22 '21 at 11:03
  • Have you contacted your local elected councillor? They may be better-able to exert pressure on the council officers whose job it is to deal with this. – avid Jul 22 '21 at 12:53
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    @AnderBiguri I should not care about that to be honest. I pay a huge amount towards the council and they cannot help me. People break the law and they are aware of the council's incompetence. That is 3:00 on Monday morning: https://twitter.com/apo_sisko/status/1417080737912836100 – Datacrawler Jul 22 '21 at 14:25
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    @Datacrawler I don't disagree with you at all, this was only a comment on your suspicions, which I believe will go away when Hanlon's razor is applied. I live near a police station in London, and they are quite noisy late at night too, who am I going to call? hehe. Good luck. – Ander Biguri Jul 22 '21 at 15:00
  • In the United States, I usually start off letters with "I'm glad to see you've been re-elected." when sending emails to a local sheriff or commissioner. It tends to get them in gear. – Aww_Geez Jul 22 '21 at 23:43
  • @Aww_Geez :-) That's a great idea. Sadly, the last elections for London councils were 3 years ago - though if this issue is still going on in May 2022, then the technique could work! – Steve Melnikoff Jul 23 '21 at 08:41
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    If you ring the council at 2am when the noise is in progress, of course you will get directed to their voicemail. Do you really think they have staff to answer phone calls 24/7/365? If you want an immediate response, ring the police and tell them that from the noise you are hearing, you think there is a fight going on in the shop. – alephzero Jul 23 '21 at 11:12
  • @alephzero That does not work. The police will come and say there is nothing going on now. They will not even file it. No action will be taken. The council says the way to deal with this is to call the out of working hours number but they rarely respond and if they do they are late. So, the case cannot be solved. Maybe we should all open bars and keep them open until 04.00. Nothing will change. – Datacrawler Mar 01 '22 at 22:19

2 Answers2

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You can take action against the shop directly under the tort of nuisance.

The available remedies are damages to compensate for interference with your property rights, and injunction to require the defendant to cease the activity which is causing the nuisance.

You could also bring a judicial review action against the council if they refuse to investigate the noise. In England, Wales, and Scotland this would be based on Section 79(1)(g) of the Environmental Protection Act 1990 which defines "noise emitted from premises so as to be prejudicial to health or a nuisance" to be a "statutory nuisance". Section 79 places an obligation on a local authority to "take such steps as are reasonably practicable to investigate" a complaint made by a person living within its area.

Section 80(1) requires that "where a local authority is satisfied that a statutory nuisance exists [it] shall service [an abatement notice]". Section section 80(4) provides that it is an offence to contravene an abatement notice.

Torts and judicial review are complex areas of law and you should seek legal advice if you intend to pursue either of these routes. The limitation period for judicial review is relatively short (3 months per CPR 54.5(1)), so if you are seeking legal advice, you should do so quickly if you have already approached the council.

JBentley
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How can I take the issue further..?

You can make a complaint, free of charge, to the independent Local Government & Social Care Ombudsman.