How to change PagerDuty incident name?

Question

I have AWS Cloudwatch hooked up with PagerDuty. Whenever an alert goes out, it goes to PagerDuty, which then sends us a message in Slack. The problem is, this is what it shows in the chat:

Triggered #3362: Maximum CPUUtilization of 53.6 GreaterThanOrEqualToThreshold 50.0 for InstanceId i-xxxxxxxxx

That's about as useful as a rock. There's no way I could interpret the instance ID, nor should I have to read all that stuff at a glance and figure out what's wrong.

The question is, how do I change the incident name that gets generated on PagerDuty, or is this something that can be done in Cloudwatch, or am I hosed?

score 5 · Answer 1 · answered Apr 02 '19 at 22:19

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Within the CloudWatch integration in PagerDuty, you can change the "Derive name from" field to something like "Alarm Description".

answered Apr 02 '19 at 22:19

Clark Ritchie

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This is the correct answer now. When you switch it to Alarm Description, the description set in the Cloudwatch Alarm configuration is used instead. – Sam May 18 '19 at 13:00

score 2 · Answer 2 · answered Oct 03 '17 at 18:46

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Based on the PagerDuty documentation on Cloudwatch, it doesn't look like it's configurable:

https://www.pagerduty.com/docs/guides/aws-cloudwatch-integration-guide/

answered Oct 03 '17 at 18:46

Travis Thompson

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How to change PagerDuty incident name?

2 Answers2