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Mac OS version Big Sur

Even though my keyboard is a niche model (ergonomic, from X-bows), I verified the layout here Difference between US QWERTY and International QWERTY Apple keyboards? I have therefore a US (not US international) and should be of of ANSI type.

The following is what makes tricky to understand the exact problem:

  • Restarting the macbook and even re-adding the keyboard languages one by one did not help.
  • Mac keyboard set up assistant cannot detect the keyboard
  • Most keys (including SOME symbols and action keys) work just fine... except instead of some letters (u i o p j k n etc) numbers are typed...
  • The exact same external keyboard worked perfectly a week ago. The only thing I did was to use the mac with a different keyboard (I already put back the right keyboard language)
Tetsujin
  • 115,663
dragonmnl
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  • Link goes to an error in what may be Korean – Tetsujin Jan 04 '22 at 12:42
  • Link was a typo, but I've also redirected it to the origin site, which is right here on Stack Exchange, not the copy – Tetsujin Jan 04 '22 at 12:44
  • Is this wired/wireless, have you tested it on another computer? Do you have a link to the actual keyboard site? It sounds like a hardware error to me - keys in specific diagonal lines not working hints at PCB damage. – Tetsujin Jan 04 '22 at 12:47
  • Those keys typing numbers would seem to indicate that some sort of Numlock is active. https://www.samsung.com/za/support/computing/when-i-press-the-u-i-o-j-k-l-keys-on-keyboard-numbers-appears-instead/ https://www.macworld.com/article/232180/you-mac-wont-type-u-i-o-j-k-l-and-m-heres-why.html – Tom Gewecke Jan 04 '22 at 12:49
  • Try hitting the option key 5 times or F6 or Fn – Tom Gewecke Jan 04 '22 at 12:52
  • https://x-bows.com/collections/keyboards/products/x-bows-knight-plus-ergonomic-mechanical-keyboard-with-magnetic-number-pad this is the keyboard . wired.

    Hitting option-f6-fn multiple times seem to do nothing.

    I tested it on a Windows laptop and the same keys also have issues, except they just don't type anything in this case.

    I can understand a hardware issue but last time I used it I had 0 issues... and now half of the keys are broken :/

     – dragonmnl Jan 04 '22 at 12:58
  • Have you contacted the people who make it? – Tom Gewecke Jan 04 '22 at 14:11
  • @TomGewecke yeah I did. we'll see how it goes, I'll try to post an update – dragonmnl Jan 05 '22 at 11:30
  • You may want to try Karabiner to fix any keyboard issues. – not2savvy Jan 17 '22 at 17:32
  • In the end using the proprietary software to restore the keyboard factory settings fixed the issue, on all devices / OS involved – dragonmnl Jan 18 '22 at 19:42

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