1

I'm on macOS 10.13.6 and Mail just started to prompt me to authenticate to connet to my two gmail accounts. So I did, using two-factor-authentication, everything seemed to work fine until the last step, when the window contents cleared, but the window would not close. It just sits there, has a cancel button and nothing else.

enter image description here

I can wait forever, the window will not close, I can force quite Mail in which case I need to restart the process with the same result or I can click Cancel ("Abbrechen") in which case I also would need to restart the process.

I even tried to remove the account from the OS entirely and then to re-add it, but it also lets me not finish this process. It sits at this window then and does nothing:

enter image description here

I clicked "Finish" (Fertig) there, then the button grays out, but the window just stays there and the account is not added eventually.

How can I resolve this issue and connect to my Google accounts again. Updating my OS is not an option.

mdomino
  • 151

3 Answers3

0

Ok, great. Just after starting the bounty I gave it one more test and now it works … Unfortunately I cannot cancel the bounty, so: sorry for the fuzz. Not sure why it was not working earlier.

So, fair warning: I will not award the bounty (unless someone comes along and gives a solution how to solve the problem when it occurs again).

mdomino
  • 151
0

I found that if you have default browser other than Safari you will face this issue.

  • Solution one: changing default browser to Safari
  • Alternative solution: When you see it stuck, start Safari and it will magically work.
ZuzEL
  • 436
  • 1
    Wow, good find. I mean, I cannot test it right now, but it’s quite possible that I opened Safari at some point and then it worked. Will mark this as the solution for now. – mdomino Jan 10 '22 at 20:34
0

I had a similar problem that the window for the Google login was blank but hovering over it with the mouse cursor revealed that the elements were there so it had to be a rendering issue. From the top menu bar (Safari) I chose View -> Reload Page (⌘R) and voilà!

epp
  • 21